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Restoration Coach Staff

We have a highly experienced staff to help you with every aspect of your Water Damage Restoration, Mold Remediation or Carpet Cleaning Business, from Certified training classes, marketing, consulting, exclusive client classes and services, equipment purchasing or leasing from our many Distributorships, equipment coaching and equipment rentals during your busy season.




Mark Wichern
Consultant Training Coach

  • The founder of Restoration Coach is Mark Wichern. He began in the water restoration business in 1997 and is now a Master Water and Textile Cleaning Technician with the IICRC.
  • In college, he majored in accounting and minored in marketing.
  • In 2005, Mark began teaching WRT for the IICRC and became one of very few ASD instructors in the world.
  • In January of 2007, Mark sold A1A and semi-retired.
  • He began developing training courses that would help quality companies grow easy and inexpensively.
  • The training courses were all built around the 10’s of $1000’s A1A spent on outside consultants, training, OSHA and many other sources that contributed to the successful systems of A1A.
  • Mark privately consulted for many companies and organizations throughout the country for the next couple of years and decided their must be a less expensive way for companies to learn the complete detailed systems that worked for A1A.


Laura Wichern
School Administrations & MVP Support

  • Laura Wichern, wife of Mark, had a background in administration management and building relationships.
  • She helped develop many of the office systems and relationships built with the clients of A1A.
  • She is WRT, ASD, FRT, OCT certified with the IICRC.
  • After A1A was sold she went to work with the new owners of A1A exclusively to market the business, build more customer relationships and to expand upon the programs that were developed for A1A. The new company expanded the growth to over $3,000,000.00 in water restoration and $8,000,000.00 in total.
  • At the end of 2008, Laura felt that she also wanted to help new and smaller companies to be successful in water damage restoration and left A1A and came to Restoration Coach.



William H. Raley, Jr.
Director of Business Development

  • Bill previously owned and operated three Servpro® Franchises in the Central Florida area for over 29 years.
  • He is certified in numerous areas by the Indoor Air Quality Association (IAQA) and the Institute of Inspection Cleaning & Restoration (IICRC) and is recognized by the State of Florida Department of Insurance for providing continuing education courses.



Sara Starks Raley
Managing Partner

  • Sara S. Raley, Certified Commercial Drying Specialist and Water Restorer, specializes in consulting for large project management and building diagnostics, large drying and cleaning/construction restoration projects.
  • She holds a Certified Building Contractor’s license in the State of Florida and is a Certified renovator, Certified Thermographer and moisture intrusion technician.
  • Sara has successfully been in the cleaning and restoration industry in the Orlando, Florida area for over 29 years and owns and operates a profitable full service residential and commercial construction company specializing in restoration construction, custom homes and remodeling.



 Outside Instructors

Charles A. Boutall II
Instructor (CDS, WRT, Specialty Drying)

  • Currently Owner of Air Quality Specialists – Rental Dehumidification, Heating, Cooling and Ventilation Equipment and Training.
  • Past Owner of Air Quest Systems – Manufacturer of Custom Desiccant Dehumidifiers, Large Refrigerant Dehumidifiers and Custom Application Portable Air Conditioners. (1997-2007)
  • Charles has been asked to speak at the Water Strategies Cruise ’12, Dri-Eaz Restorative Drying Symposiums, the Water Loss Institute, ASCR National, Connections East and West, DRC Canada and moderator of Specialty Drying Roundtable on the Water Strategies Cruise.
  • Presently writing a series of articles about Commercial Drying for Restoration and Remediation Magazine.
  • Charles has dried over 1 million square feet of structure, hundreds of thousands of books and documents and designed permanent systems for various manufacturing and storage projects over his 25 year career.


Mark Cornelius
Instructor (Fire & Smoke, Odor Control, WRT, OSHA)

  • Mark Cornelius founded Disaster Recovery Industries, Inc. in 2001. Mark began in the cleaning and restoration industry in 1982 and is IIRC Master Water, Fire, and Textile certified.
  • Mark is an IICRC approved instructor in water, fire/smoke, carpet cleaning and OSHA 10 & 30 hour General Industry Safety instructor. Mark has taught classes all over the US and Canada and was a contract instructor with RSA for two years.
  • As Mark taught his first class he found a passion for teaching and sharing the ins and outs, ups and downs of the industry he has worked in for over 30 years.
  • Mark still active in the field performs hands on work in all aspects of the industry; structural drying, carpet cleaning, fire/smoke cleanup and mold remediation. Mark is one of the first in the world holding the ANSI accredited IICRC MRS (Mold Remediation Specialist) certification.
  • Mark is uniquely qualified in the industry as an active volunteer NPQ 1 Fire Fighter since 2004 and EMT intermediate since 2008.



Cynthia Kennedy

  • Cynthia Kennedy is a well-established Real Estate Agent in Santa Rosa Beach and the owner of Cynthia Kennedy Consulting.
  • Originally from Charlotte, NC, Cynthia moved to the “Beaches of South Walton” in 1982. As a professional salesperson for over 40 years, she believes that her experience in relationship selling and passion for excellence while working with people will create a positive learning experience for companies or individuals who participate in Cynthia’s training sessions.
  • Cynthia’s mission is to motivate her clients to “BE, DO, AND HAVE” everything they want from life. The words of Zig Ziglar rang loud and clear for her when, some 25 years ago, she heard him say “You can have everything you want in life if you will just help enough people get what they want.” Cynthia has patterned her selling career and passion for helping others by just following the “common sense” teachings from Zig.
  • Now, Cynthia takes that passion for helping others to a whole new level by teaching the Zig Ziglar way of setting GOALS and becoming a success.



Heidi Larson
School Administration and Equipment Support Specialist

  • Heidi was born in Florida, but was raised in different parts of the world, from Canada to parts of the British Isles then back to her home state of Florida.
  • She has two boys that keep her running, and enjoys just about anything that lets her be outdoors.
  • Heidi enjoys meeting new people and is very excited to be a new member of the adventure ahead with the Restoration Coach family.


Wendy Richey
Outbound School Support


Cindy Hamblin
MVP Support